Customer Feedback Program

As an industry leader in on-demand sales compensation, Centive is committed to keeping its flagship solution, Compel, closely aligned with the ever evolving business needs of its current and future customers. Centive seeks customer input through a variety of sources, such as the professional services, support and sales teams, the annual Customer Advisory Panel and on-site visits with our customers.

As part of the formal Customer Feedback Program, the product management team visits five or more customers every quarter to observe their “day in the life” experience, review any enhancement requests, and answer questions with the team responsible for sales commission management. Customer input is a key ingredient in determining the new and enhanced functionality of each product release.

Compel users appreciate the opportunity to share experience, learn about upcoming capabilities and how to maximize the value of new functionality and relate it to their business goals.

“We appreciate the time Centive spent with us as part of the Customer Feedback Program. Compel’s product manager sat down with me for an entire day to observe firsthand how I use Compel, suggest alternative approaches, explore opportunities for improvement and answer any questions.”

Lilian Paratore, Financial Analyst, Psion Teklogix

Centive’s flagship solution, Compel, is an affordable, on-demand sales compensation management solution that automates the entire sales compensation process in one secure, centralized system. Compel goes beyond just calculating accurate sales commission and bonus payments; it also provides strategic value by enabling customers to model and forecast sales commission expense, optimize plan effectiveness, and drive sales performance and top-line revenue growth.

To schedule a meeting with Compel’s product manager or to sign up for the upcoming Customer Advisory Panel in October 2007, please contact Sarah Carlisle at scarlisle@centive.com or by phone at (781) 852-3601.